Workplace reviews and discussion: 樂購蝦皮有限公司

Unlimited snacks, the building is very new—that’s about it.

If you’re thinking about joining Shopee customer service, I really urge you to think twice.

There’s a reason Tianyancha’s reviews are overwhelmingly negative.

After you first join, you’ll spend the entire first month taking classes, where they teach you all the information.

After that, you’re sent straight to the phones to take calls.

But because they’re understaffed,

one trainer has to coach several new hires at the same time,

so the trainers can easily become impatient. Then you won’t dare ask questions anymore.

Also, because there are too many emails, phone-support staff have to help reply to emails.

Your replies have to follow their required format and wording exactly.

As soon as you start taking calls, there’s no such thing as an adjustment period.

The pace is terrifyingly fast, and the amount of information is overwhelming too.

You’re under extremely high pressure all day~

They all think that since it was covered in class, you should know it,

but they don’t realize that the classes never go into that much detail.

Overall, it’s an absurd company. The reason the compensation is raised so high

is that no one would want to stay otherwise.

Not to mention that when you receive a customer complaint call, even if the other person verbally attacks you, as long as they have a clear request, you’re not allowed to hang up on them.

If you’re the masochistic type, welcome to this company.