Workplace reviews and discussion: 摩斯漢堡_安心食品服務股份有限公司

1. Paydays are only moved earlier, never delayed.

2. The three seasonal bonuses are indeed paid, but they are in the form of Books.com gift certificates.

3. After six months, you do receive three days of paid annual leave, which increases according to seniority thereafter.

4. There is indeed a travel allowance, but you must have been employed for a full year to receive it.

5. There are discounts on purchases of TECO home appliances (all are companies within the TECO Group).

6. If you get a good store manager (one who is rigorous, responsible, and implements training), you can indeed learn a lot.

7. Promotion is fast. As long as you prepare seriously, internal assessments are easy to pass. Neither the written test nor the practical test is difficult. Promotion to level 2 or above requires an oral examination (I resigned before taking the oral examination, so I am not sure how difficult it is), but based on what those who passed have shared, it is not difficult to pass if you understand operations and management. If the supervisor believes you are capable, they will proactively train you in the relevant skills and help you pass the oral examination.

8. Once you pass level 1, you can become an acting store manager (there are many such positions in northern Taiwan); at level 2, you can become an assistant store manager or a newly appointed store manager.

9. At present, it is relatively easy to become a store manager in northern Taiwan (in about one to one and a half years).

1. The company changed its clock-in system. Once you exceed the scheduled end time by about 30 minutes, you can no longer clock out, so any time worked beyond that is essentially volunteer work.

2. Whether employees receive overtime pay depends on your store manager. Overtime pay for store-manager-level employees may depend on an even higher-level supervisor. I am not sure about this because I resigned before becoming a store manager.

3. Whether a store is good or bad is closely tied to the store manager. A rigorous manager makes things go well; a lazy one creates a vicious cycle.

4. Starting salaries differ between northern and southern Taiwan. The starting salary in the north is simply NT$2,000 higher, even though the work is exactly the same.

5. The system is based on shifts, but whether you actually rotate between morning and evening shifts depends entirely on your store manager.

6. Schedules are set independently by each store manager. Many managers post one day’s schedule at a time, making it impossible for you to plan anything. (How bad is a one-day-at-a-time schedule? You may have the day off today but not find out until the evening that you also have the next day off. Even if you could make a last-minute plan to go out, you cannot. You may not know what time your shift starts the next day until you are about to go to bed.)

7. Regarding days off, store managers should generally let you request the days you want. If you genuinely have something to attend to, they should still let you take the day off. However, if you choose to let the store manager arrange your days off, whether you get a reasonable schedule depends on the manager’s conscience. Some managers make you work continuously up to the legal limit before giving you a day off.

8. There is no end to inventory counts: daily counts, weekly counts, monthly counts, as well as midyear and year-end counts. The fewer the items, the more frequent the count; conversely, the more items there are, the less frequent it is. Monthly counts are absurdly thorough—even the number of tissues has to be counted. During the midyear and year-end counts, machines and cash must also be counted, and personnel from other stores or headquarters must recount everything to confirm that the inventory is correct. It is normal to finish at daybreak and then go home.

9. The end of the month is very busy. In addition to conducting the monthly inventory and organizing and submitting the day’s revenue, you also have to replace promotional materials or menu light panels and update the POS system’s data. Of course, anything that goes beyond your scheduled end time is your own problem.

10. Employee turnover is very high, so you have to repeatedly train new employees. (The shortest-lived new employee I encountered worked for only four hours and then never came back.)

11. After handing over a task, some trainers may become very irritable and impatient with new employees. (As a manager, this makes you even more exhausted: you have to deal with and calm both sides, and new employees can easily say they want to resign because of this.)

12. Like many companies, whenever a message comes through on LINE, you have to deal with it even when you are on leave or off duty. You never really know whether you are considered to be on leave.

13. Shipments, ingredients, and supplies all come from different vendors, and each vendor has a different order cutoff time (after which orders cannot be placed). The items are varied, and product names do not necessarily match the names actually used in the store. They also do not care whether you are working, off duty, or on leave; as long as it is before the time you are responsible for, you have to place the orders. If incorrect ordering causes a stockout or an overflowing warehouse, you will suffer the consequences. In Taipei, there are more stores, so it is easier to borrow or transfer stock. Stores in central and southern Taiwan are extremely far apart, and a single trip can easily take 30–40 minutes or more.