None at all

A god-awful company environment that treats frontline operations employees extremely harshly. The kind of company this is can be seen from how, in the very year Jollibee took over YUM!, it managed to drive away a large number of veteran employees. Now, the company’s senior management apparently feels it is not making enough money and continues to target employees, making benefits increasingly worse (year-end and birthday gifts have gone from gift certificates that could be exchanged for cash, to non-cashable privilege vouchers, and now to shopping bags, reusable tableware, straws, and other junk dumped in bags on the manager’s office floor that no one wants to pick up). They are slashing hours and reducing staffing like crazy. Their brain-dead excuse is that the operating hours previously considered excessive will be cut from future schedules to make up for them. Does a food-service company not realize that frontline restaurant workers encounter a huge number of unexpected situations?

Delivery drivers do not show up until after noon (if there are orders before noon, the store has to reassign its already-scarce staff to handle them). One person has to take orders at the counter, assemble orders, prepare fries, pour drinks, and so on; another has to wrap burgers, prepare drinks, and so on, while also being chased into the grill area to work and hurry to bread and fry the chicken.

With so little staff, if the shift happens to receive a large order and a crowd of customers lines up out the door, the manager and employees on duty can only fend for themselves, haha.

The lousy work environment already causes extremely high employee turnover. Then customers complain about the slow service and stop coming, reducing sales. Yet senior management continues to outdo itself with these strategies, and this is the current situation: an ongoing vicious cycle.

Veteran employees are driven away, new hires do not stay long, and no server wants to move up into management (for only an extra NT$5 on the basic hourly wage, they work themselves to death). As for hours, they are controlled extremely strictly. Some stores keep part-time employees working for more than eight hours, then refuse to record it, so they cannot receive overtime pay.

On the surface, it looks as though there is clock-in software; in reality, all hours after closing are manually entered by the management team, so apparently nobody ever works overtime. As for full-time employees, forget it—of course they are on call 24/7 under a responsibility-based system, supposedly doing charity work. Just look at how the managers of a certain KFC branch and the Pizza Hut Daan branch previously worked themselves to death.

If you are still looking for a job at this company on this page, you might as well check out “FB 靠北肯德基” and “靠北必勝客.” You will learn that the biggest headache in the service industry is not dealing with unreasonable customers, but witnessing the bizarre behavior of your own company’s senior management. Think carefully about whether this is the work environment you want before applying, and you can avoid wasting your valuable time.