Workplace reviews and discussion: 恩智信息科技有限公司

The salary is pretty good~!!..... Customer service administrative staff earn around 30,000 or more...

But it is lower during the probationary period....... A place where you can briefly enjoy a high salary... but you won't stay long...

1. The training is really poor.... They recruit people with no relevant experience to work...

I had only been there for about a month.... and my supervisor already wanted me to start training newcomers....??...

It was truly baffling.....???..... Why are newcomers called newcomers? Because he or she is not familiar with the entire business process,

and still needs to frequently ask senior colleagues for guidance at work.

When they are unfamiliar with the business procedures, they are assigned to train a new

newcomer after only one month.... Wow~~~ Do you think the quality will be good?...

Will what they teach be correct??.... An excessively high turnover rate is a major problem;

errors easily occur in both business handovers and execution... Bugs... Bugs....

Do you understand..?????

Because you are still in the exploratory stage and there are many things you don't understand, the company's system is very

strange... The supervisor will reply with one sentence... because the people before you happened to have all resigned.... Now

there is no one.

2. I personally have extensive customer service experience. At first, they said the job would primarily involve customer service, with testing as a secondary duty, and that they would first let me work regular shifts for one or two months before possibly switching me to weekend shifts. But after I actually started.... it was completely the opposite..??..... I had only been working for 2 or 3 days... when my supervisor suddenly notified me that I had to work the weekend shift that Saturday, and it was assigned entirely to a newcomer to work the weekend shift..???.... Isn't that too outrageous...?.... The newcomer didn't understand anything... She was still attending training, taking notes while asking a whole bunch of questions..... She didn't even know how to operate the system or perform searches, much less reply to people, etc.... How was she supposed to work a weekend shift alone???.... The company was handling things so recklessly...... Of course.. the temporary weekend testing assignment eventually caused problems.... The call was escalated to the general manager... and in the end, I was the one scolded by the supervisor.... He shifted all the responsibility onto me.... as if he had done nothing wrong......

Does a supervisor like this take responsibility.....?......xxxxxxxxxxx

Does he know how to train newcomers..?...

When managing people, you have to win their hearts too, understand?....

If your supervisor is petty toward others but unwilling to take responsibility......

Would you still want to stay here and work properly....??....

Moreover, the volume of customer service work in Taiwan is extremely low....... There are hardly more than one or two LINE messages to reply to in an entire month; most are handled by colleagues in Malaysia. Yet the customer service work described at the beginning... in reality.... became testing work???.... This is also very different from what was originally explained!

At the time, the senior colleagues in our group told the supervisor that it was highly inappropriate to have me, a newcomer who had only been there a few days, work the weekend shift alone. But the supervisor would not listen.... He only replied that someone had to work the weekend shift that week because the company needed coverage..... It was fine to just put anyone there to get the job done...?!

Can a supervisor like this communicate...?...... Can he properly listen to his subordinates' concerns???.....

3. The company's turnover rate is also very high!!! Four colleagues in the customer service administration group resigned within 2–3 months??....... It felt extremely outrageous..... They were basically conducting internal witch hunts......

The supervisor of that group was young and had not been there long either.... but he was domineering and very difficult to communicate with,

acting as if whatever he said went.... as if he were the boss.. understand..... No matter what problem you brought up with him, such as difficulties encountered at work, he would not patiently let you finish speaking.... He would only loudly berate you and tell you to do as instructed.... You were not allowed to have any opinions. In the end.... colleagues whose testing was not done well.... almost never passed the three-month probationary period.... They were told to get lost~~~

4. I then heard from a colleague that everyone had attended a meeting and training session the previous evening until after 7:30, nearly 8:00...... Under the Labor Standards Act, if you continue doing company work beyond regular working hours, you can ordinarily claim overtime pay~!!!!

But your supervisor told your colleague, “Were you working seriously throughout your working hours? Didn't you secretly browse your phone or do your own things?”.... He completely skipped over the fact that you had stayed until 8:00 the previous evening!!!!!!

He blocked your overtime form..... and would not let you claim it... Do you think this is reasonable...???

Anyone with common sense would know this is unreasonable....

The answer is that overtime pay is not allowed unless you report it in advance and obtain his approval.

5. There are malicious people talking behind others' backs in the workplace.... Sometimes, if you have menstrual cramps or gastroenteritis and feel unwell, so you leave your seat to spend a little longer in the restroom.... that is not allowed either.

You may be slandered by someone... and not even know who did it...... You have to be careful working here...

Do you really need to set an alarm to use the restroom on schedule.....???????....... Ugh

Don't give your heart to this place.... It's pretty frightening....

6. The project schedules are extremely unreasonable...

They expect an entire system to be completed in two or three days, and they do not like conducting testing; they just want to launch it directly.

They do not value the product, but when problems arise, they pressure you and demand to know why you did not do it properly.

7. Recently, a former colleague who had already left told me that the company had run into some problems, and therefore laid off many people in December!!!..... Even a young female HR employee who was her good friend was recently laid off!!!....... It is truly frightening~~~

(I also know this young HR employee, because she helped set up my access card~!)

The above is simply a statement of facts. If you were not involved, you have no right to criticize.