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Earlier, when I contacted the Human Resources Department by phone to arrange the interview time, it was scheduled for eight o’clock. Unexpectedly, when I arrived on time, the HR staff said that the department manager was in a meeting. I had to wait for more than forty minutes before the interview began. Even more outrageous was that the manager who interviewed me was an assistant manager (now honorably retired). I felt that the five-star hotel’s standards for handling matters were very poor.