Workplace reviews and discussion: 亞太電信股份有限公司

1. In 2015, there were KPI and satisfaction bonuses, but only the top three received them.

2. The number of days off each month corresponded to the number of public holidays that month.

1. The 0800 customer service team had high turnover, and newcomers were easily overwhelmed and left.

2. The call volume was high, and newcomers could not receive immediate assistance when they encountered problems.

3. Overtime was routine, and notification often came just one hour before the end of the shift.

4. It was an open-plan office located in the basement of a commercial building; the environment was poor and noisy.

5. Almost everyone entered through a staffing agency. You had to complete at least one year of basic work and wait for a permanent position to become available before you could be hired as a permanent employee; otherwise, you could not receive the benefits of a company’s regular employees.

I graduated from university in 2015 and joined through a staffing agency. I stayed there for about six months. The nature of the work at the company was that the daily working hours were not fixed. Basically, the situation was as described above. The salary was generally around 26,000–27,000. Before joining, you needed to be mentally prepared, have strong stress tolerance, and be able to manage negative emotions. In addition, the customer service staff were divided into small teams, and each team leader had a different management style. What I found particularly difficult was that we often had to clean up the mess left by the renewal customer service team. It was difficult for the renewal customer service department to recruit sales staff. If you simply want to gain customer service experience, you could consider it. Basically, if you got an interview, you were usually hired directly.