Workplace reviews and discussion: 意藍資訊股份有限公司

The job content is divided into descriptions of two positions below:

I. General Analyst

The work mainly focuses on customer service and reports.

1. Customer service means communicating between clients and internal teams. Internally, you may interact with sales or product analysts, and occasionally with R&D. It is a job that can train your communication skills. The downside is that you may occasionally have clients requiring 24/7 on-call service, 7 days a week. No matter whether you are up in the mountains or out at sea, you have to answer the phone—if you miss the call, you are in serious trouble;

2. Reports are mainly completed using the company's OPVIEW product or by downloading data to Excel. One advantage at iLan is that you can use whatever tools you want to prepare reports, making it a good place to develop analytical skills. However, you generally will not be taught how to use tools such as R or Python for big-data analysis after joining; you need to study that on your own. A few colleagues in the company do have analytical skills in this area, so learning alongside them can still help strengthen your abilities.

II. Product Analyst (commonly known as Product Manager)

The work mainly focuses on planning and maintaining products.

1. In terms of planning, the basic task is to turn concepts into slides and hand them over to R&D for development. A certain technical background is recommended; otherwise, when communicating with R&D, you will only be led along by them. Of course, this describes the work of a relatively basic product analyst. If you are willing to do more, you can start by understanding competitors and exploring market needs. One advantage at iLan is that there is plenty of room to make an impact, because the head of the product department comes from a sales background and can basically only give you direction. Therefore, you can shape the product in your own way;

2. Maintenance means reporting issues to R&D. We do have maintenance hours, but in terms of responsibility, the position is on call 24/7, 7 days a week—unless you can let it go.

Regarding benefits, the benefits listed on 104 include:

1. Domestic travel subsidy

During my time at the company, there were no employee trips or subsidies of any kind. The “2017 employee trip” mentioned by a former employee was actually a two-day, one-night employee training event that senior management wanted to organize. On paper it was training, but the content was simply going out for leisure, so everyone kept thinking it was an employee trip. However, family members were not allowed to participate, and employees who had to care for their families could only take personal leave, which led to opposition. The manager believed this was because the Welfare Committee had accidentally written “employee trip” instead of “employee training,” creating a misunderstanding, so the event was canceled directly. No formal announcement was issued about the cancellation; everyone was asked to spread the word by mouth. Therefore, the reason for the cancellation that has circulated to this day is that the Welfare Committee misspoke.

2. Employee profit-sharing and stock ownership

Only employees at the managerial level are eligible.

Other aspects:

1. There is currently no subsidy for health checkups.

2. There is no overtime pay. You can apply for compensatory leave instead, but the difficulty of applying varies by department.