Workplace reviews and discussion: 華藝創意有限公司

None

Cons

1. A responsibility-based system: if telesales staff do not make 30 effective calls, they are asked to “voluntarily” stay until 7 p.m. In addition, they have to find their own leads. The company provides no resources—not even a shared company email account or anything similar. If they need one, they have to set it up themselves or use a private LINE account to send information.

2. They deduct from the base salary. Regardless of how much sales performance you have, you are required to close 10 deals per month. Each deal short of that results in a direct deduction of NT$5,000.

3. If a telesales employee arranges an interview with a business, but the business cancels for personal reasons, the telesales employee is still charged. The reason given is that this wastes the time of the staff responsible for conducting interviews and writing articles. However, all of the writers are part-time workers who only go when there is an interview; there are no full-time writers at all. Therefore, when an interview is canceled, it wastes the part-time interviewers’ time and disrupts their schedules. The company says this policy is intended to make “telesales employees pay close attention and confirm arrangements with businesses so they do not cause trouble for the interviewers.” But when you think about it, why not hire full-time writers instead of using only part-time workers? Assuming the fee is NT$1,000 per article, they would need to write at least 24 articles a month to earn the basic monthly salary of NT$24,000. But how could one person possibly write 24 articles a month? So if the company hired full-time writers, it would only waste money on salaries. Instead, it shifts the risk of cancellations onto frontline telesales employees. What an unbelievable company, right?

4. The system is very chaotic, with multiple sets of rules and no consistency.

5. To put it plainly, they wave the banner of dreams, turn other people’s stories into books, and then require the businesses themselves to pre-order 50 copies. At NT$360 per copy, 50 copies cost NT$18,000—paying NT$18,000 to buy your own story. It is truly ridiculous. (And the price went up later.)

6. The writing in the books is terrible, and the layout is also very ugly.

7. In short, it is a short-sighted, profit-driven company that does not develop lasting products and operates solely through a “partnership” model. We will see how long it can hold out.