Workplace reviews and discussion: 雙向國際旅行社股份有限公司

Other than the toilets being decent to use and the lunchbox vendor downstairs being very kind, nothing else.

The company has no comprehensive training system or management structure.

Newcomers all start out as sales assistants.

On the surface, everyone is treated equally, but sales assignments are freely allocated. If you are assigned to a good salesperson, things go smoothly: you learn a lot, do a lot, and if you work hard, you also get plenty of results.

If you are assigned to a terrible salesperson, they will only take you to work and play video games, borrow money without paying it back, tell you to Google the answers when you ask questions, or generously tell you that they do not know—sometimes even teaching you a load of nonsense and wasting your life.

Most of this company's products are cheap package tours. They generally involve low-cost airlines, poor meals and accommodations, shopping tours, and a huge number of optional expenses (two small snacks and a bicycle cost NT$3,900). P.S. I could rent a scooter and ride to eat at Chamonix for less than that. There are also other optional expenses locally. Under these circumstances, these tours display very attractive prices to lure uninformed customers.

Of course... we are salespeople, so we do need good communication, interpersonal, and problem-solving skills, etc., to sell products for the company. But selling these products genuinely makes me feel guilty. We receive customer complaints all day long. Traveling abroad has become commonplace nowadays—where are all those contented grandpas and grandmas who would casually give a thumbs-up and approve of this?

There are salespeople who can sell products of this caliber extremely well (they really are very capable), but more often, people use cheap prices without informing customers of the risks of joining the tour to deceive uninformed clients, or they happen to get lucky and attract high-quality customers joining the company's tour for the first time. Otherwise...呵呵!!! There is internal favoritism and behind-the-scenes manipulation; those who know how to curry favor naturally climb higher, sit more securely, and live more comfortably.

The company has to participate in every travel expo in northern, central, and southern Taiwan. At expos in central and southern Taiwan, they are even reluctant to charter buses. Sometimes there are too many people, and hardworking employees have to pay their own transportation costs to get there (truly outstanding). At the expo, a bunch of people in pink shirts use a human-wave tactic to surround customers. Many customers say it is very uncomfortable. And why is there a curly-haired person dancing at the counter?

There is even information circulating internally that the boss's wife is truly a “talent.” Her rules include: no office romances; coworkers must not become too close, whether they are men and women or groups of men and women (because she has homosexual friends); coworkers may not give each other rides; employees may not become too close to former employees; and, at travel expos, she even mocks employees of other travel agencies for earning only a little over NT$30,000.

The company also requires employees to go online and manipulate its reviews (I heard they raised the rating from two stars to four stars).

When the company's “oil tankers” cannot be sold out, employees are told to buy them and take the trips themselves.

The bonus system keeps changing, and they still pay in cash? What is going on? Tax evasion?

Many young people who have just entered the workforce may be short on money. At this company, you have to bring your own computer, stationery, and even plain and scrap paper (there is constantly a pile of things to photocopy—boss, are you an environmentalist, or just too stingy? I don't understand).

They say everyone makes money together!! Yeah, at most I get 33%, while the boss gets 67%+++++

When there is trouble: salespeople are expected to have the ability to solve problems. Put bluntly, it means you are left to die on your own. A company does not even have a legal department.