Workplace reviews and discussion: 樂購蝦皮有限公司

1. You can eat cookies until you get fat enough to die XD

2. The company isn't too fussy about taking time off

3. There are quite a lot of internal activities~

Although I’ve already left, and human nature is greedy, so no matter the company, there will always be aspects that aren’t quite perfect. Still, I wanted to write down some opinions for everyone’s reference:

1. To appease headquarters (Singapore), managers will stop at nothing to force employees to work overtime.

For example: sending a notice at 17:00 telling employees that everyone has to stay and work overtime that day (this often happens in the clerical department... My colleagues are all very resigned to it Q_Q)

2. The company issues a document called the “Customer Service Specialist Quality Deadline Improvement Plan Performance Improvement Plan” (abbreviated as PIP). First, your direct supervisor will interview you, and then it goes up the chain level by level. One section says:

The implementation of the service quality deadline improvement plan is due to a specialist’s service quality remaining below the team target. It is therefore expected that this quality improvement plan can effectively improve the specialist’s service quality, with the assistance of relevant managers, who will continue to improve the service quality until it improves and reaches the target. We attach great importance to the implementation of this improvement plan. When an employee’s service quality remains below the team target, this improvement plan shall be regarded as a necessary measure before taking any disciplinary action or assessing the employee’s suitability for the position.

I have understood that the above performance in terms of service quality does not meet the company’s expectations, and I agree to cooperate with the implementation of the improvement plan. I also understand that if I continue to be unable to meet the standards, the company may take action on the grounds of unsatisfactory performance to determine that I am unsuitable for the position.

Then, after you sign it, they pressure you to “resign voluntarily” (which, yes, means they don’t have to pay severance XD).

Although I left on my own, there really was a colleague from my intake who was forced out. All I can do is cry for them (this is a copy I risked my life to keep before leaving Q_Q).

3. The internal communication gap is unbelievably deep.

Basically, the marketing, logistics, and customer service departments each do their own thing. After I left, the company opened a new “Shopee Mall,”

which promoted a “buy counterfeit, get double compensation” policy, but many of the products sold by the sellers there were also clearly counterfeit. After all that selling, I never saw any news of accounts being shut down~

4. Supervisors work themselves to death without overtime pay.

Although senior management are basically emperors, most of the direct supervisors below them are fairly rank-and-file (though there are still quite a few suck-ups XD).

I often saw them still at the office at 10 p.m., holding their laptops and preparing reports, without receiving a single cent of overtime pay. It was truly awful Q_Q

5. Blaming frontline employees for the problems caused by “Taiwanese catfish.”

Basically, this company operates in seven Southeast Asian countries, but everyone can probably imagine the capabilities of Taiwanese “catfish” XD.

Yet the company completely ignores these issues and simply thinks: users give bad reviews because the specialists aren’t putting in enough effort~

#The problem is that a large portion of the issues are because the APP and website simply weren’t properly made in the first place~!!

There are actually many more problems,

but I’ve been busy with my new job recently, so I’m writing this down while it’s still fresh in my memory, for everyone’s reference~