Workplace reviews and discussion: 國泰世紀產物保險股份有限公司

1. Three annual bonuses (the birthday bonus isn’t paid in cash; instead, it’s converted into bonus points, gift vouchers, etc., which you select online yourself)

2. The year-end bonus is relatively good (depending on performance evaluation)

3. No need to clock in or out (leaving work is based on a responsibility system)

4. Purely office-based positions have air conditioning; positions requiring fieldwork receive a fuel allowance (but receipts must be submitted each month)

5. Overtime can be taken as compensatory leave or paid as overtime

6. Salaries are paid on time

7. Plenty of annual leave

1. A lot of infighting among colleagues (Although I’ve only worked at a few branches, the situation is probably similar everywhere. Some people have too much free time and like to stab others in the back, gossip, curry favor with supervisors, and bully newcomers.)

2. You often have to absorb negative emotions: agents complain that the company is terrible, the system is poor, and the service is slow; customers complain that claims aren’t handled proactively, the payouts are too low, company policies keep changing, premiums are going up, and so on

3. The spring banquet is boring. Employees have to prepare their own activities, and there is a themed costume contest. There’s hardly any time to eat a perfectly good meal, and supervisors even pressure you to drink

4. If employees make suggestions, the outcome is being “looked after” by supervisors and harshly reprimanded

5. At the end of the month, the end of the year, and before major holidays, overtime is basically required

6. There is a minimum performance target (which affects performance evaluations)

7. Leave has to be coordinated with other colleagues, and the substitute has to do the work of two people

In short, the actual work content is fine and not difficult once you get the hang of it.

The company may be lousy, but salaries and year-end bonuses are still paid on time.

The main issue is the people; good colleagues and good supervisors are hard to find.

Also, property and casualty insurance is the smallest player in the entire group, and people from life insurance and Shin Kong Bank are always taking their frustrations out on us. Q_Q