Workplace reviews and discussion: 亞太電信股份有限公司

The salary is around 30,000-something.

Although days off are scheduled, the number of days off follows the number of red-letter days in that month.

Recently, the company has become increasingly outrageous. Every day, they send emails saying that we need to work overtime, and they send text messages every day saying that working overtime will earn extra performance points. Only time spent answering calls during working hours counts toward the hours.

In addition to eight hours of answering calls, we have to arrive at the company 15 minutes early every day to listen to the morning briefing, deliver documents to customers after work, take exams, and so on. As long as we are not answering calls, the time does not count toward our hours and is unpaid. My request for overtime pay for delivering documents was even rejected by my supervisor.

Customer service staffing has also been seriously insufficient throughout the past six months. Every time we answer a call, there are many customers complaining that they have been waiting for a long time, and they cannot get through even after making several calls. There is hardly any break during the eight hours, and calls from the telecom service keep coming in nonstop.