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Everyone is very friendly.
The internal systems development department seems not to have a concept of costs and focuses on learning.
On the front line, one person has to maintain a large number of clients, whereas the internal systems development department seems to create a new system every year, using different technologies each time. There is plenty of time to learn, so it is a great place to learn!
If you want to learn, I recommend going to that department.
The back-office departments propose productivity improvement plans. The key point is that the people in these back-office departments are usually those who were unable to adapt to the frontline environment and moved to back-office positions. Can the productivity plans they propose actually be applied in real-world environments?
Why not first try applying the constraints of the real-world environment to the internal systems?