Workplace reviews and discussion: 特力集團＿HOLA＿HOLA CASA＿HOLA Petite＿Crate&Barrel＿特力屋股份有限公司

Fully compliant with the Labor Standards Act

They keep cutting staff, so it is standard for one person to take care of an entire section. Besides serving customers on the sales floor, you also have to restock and put out merchandise (putting out merchandise means using a picking machine to place products on shelves about three meters high, and moving them by hand), handle customer complaints, change promotional displays, rearrange shelves, put on a superficial show whenever senior management comes around, and so on. Oh, and recently there has also been the added task of preparing stock for the online store. None of this includes displays changed by the manager or store manager based on personal preferences. Head office often sends out last-minute notices requiring immediate handling and replies—tasks intended to assert its authority. That is more or less what the regular work consists of. Then, while you are carrying out the tasks above, the manager or store manager will show up and criticize you for not serving customers on the sales floor, saying no wonder the performance is bad, blah blah blah. In short, responsibility for poor performance is placed on frontline employees, but the pay certainly does not make you feel that you are this important. Then, every year at the year-end banquet, you watch the executives from head office eat and drink lavishly. Some big boss insists on announcing, with a few English words thrown in, that salaries will be raised (at head office), and then happily collects their year-end bonus and goes home to celebrate the New Year (at head office). Frontline employees, meanwhile, have to take turns celebrating the New Year using their own scheduled days off, and there is no overtime pay either, because Hola is under a four-week flexible working-hours system. In short, the work is very varied. That is all for now.