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The company has a comprehensive system and good benefits, but how the system is implemented varies from store to store. In other words, the system is not followed, and the standards for benefit bonuses are also set by the store manager.
When I reported a salary error to HR, HR and the store manager kept passing the issue back and forth. Once it was investigated, it could simply have been corrected—why pass the problem around? They quibble with employees over a few hundred or thousand dollars, yet where does all the money they earn from customers every day go?