I have been there for three years. In terms of salary, it is fairly decent (graduates of private universities earn approximately NT$35,000–42,000 per month). However, graduates of private universities are uniformly counted only as having a junior-college education (starting salary NT$13,700), while only graduates of national universities are counted as having a university education (NT$16,500). The official working hours are 13 hours a day (they will only exceed this, never fall below it). Every day consists of dealing with customers’ various demands and promoting all kinds of products that even you yourself do not really understand or want to use (Unlimited+, AEDs, safes, travel itineraries from Lion Travel, and TransAsia Airways tickets). Most outrageous of all, you are even expected to handle matters belonging to the access-control department (the system that opens doors and records card swipes) and equipment from subsidiaries that you have never been trained on or even encountered. (When facing customers, at most you can say, “I’ll pass that on for you”; you cannot say, “That’s not my problem.”) Then, when other departments slack off and refuse to make repairs, you will keep being sent to the customers to grovel.

If there are any scrapes, collisions, or traffic tickets while driving or riding the company-provided vehicles, you have to absorb all the costs yourself (serious cases may also result in demerits and written reports). The problem is that there are many narrow alleys and a lot of illegally parked vehicles in the urban areas (including the fact that you yourself are often forced to park illegally), so it is difficult to get through unscathed. The shift schedule is extremely rigid because the staffing is never complete. Some employees even have mixed day and night shifts for several months at a time (for example, an endless cycle of AABB-off-AABB-off, where A is a day shift and B is a night shift). Supervisors have it even worse, as they also have to work shifts on weekdays and holidays. During typhoons, you are simply sent out to risk your life; the only people you will see keeping you company are the Taiwan Power Company workers.

Other than the salary being fairly decent (in exchange for a huge amount of overtime), I really do not recommend this job. (You can receive half a month’s base salary each for the Dragon Boat Festival and Mid-Autumn Festival; the year-end bonus is usually three or 2.5 months of base salary, and the bonuses paid in July and August are approximately NT$8,000–10,000 as well.)