酷旅樹屋旅店股份有限公司

First, the last places I worked at were two youth hostels owned by the company, located in Hualien City.

The direct supervisor (manager) in Hualien was quite caring and taught me a lot. Unfortunately, even as the manager, they still had to personally go to the market to buy groceries and make the beds.

The only full-time helper (kitchen + housekeeping), Auntie, was very kind and willing to help, and her work efficiency was excellent, keeping the workflow running smoothly.

Fortunately, I did not encounter any extremely difficult customers during my employment. There were also many friendly guests who, after seeing someone stationed at the front desk for long hours, would bring food or drinks to help out.

Because staffing was severely inadequate and turnover was high, you were forced to learn many things in a short period of time, including using the booking back end, crisis management, responding promptly, and so on. You also needed to contact booking-platform customer service to handle various issues.

You could meet people from different places. If you could speak English or other languages, you had many opportunities to hear interesting stories and teach foreign friends, which broadened your horizons.

Also, Hualien really does have beautiful mountains and waters (although there was practically no time to enjoy them because of work, QAQ).

I applied for a marketing position, but before I had even joined the company, I was transferred to Hualien. At the same time, I was expected to do marketing while also working at the front desk. Because the two sides had not coordinated properly, I had to repeatedly remind them about my labor and health insurance and salary. It was not until the middle of the following month that someone contacted me about opening the account and the compensation details. In the end, the compensation they described was completely different from what was discussed during the interview—absurdly far apart. The boss did not even dare to explain it personally and always had accounting contact me. The boss would only keep sending LINE messages at all hours when assigning work.

During the interview in Kaohsiung, the director—aka the boss—spoke of grand dreams with organization and planning. It sounded as if they had many ideas. After actually joining, I learned that they had not even properly managed the fundamentals of the hostel business, yet wanted to do this and that, using every possible method to cut personnel costs that should not have been cut. The two youth hostels in Hualien ridiculously wanted to rely entirely on college students doing work-exchange stays to handle housekeeping and prepare guests’ breakfasts.

When the manager was on leave, each of the two hostels had only one person left to hold the fort. Both were unfortunate people lured from Kaohsiung under the promise that they would be doing marketing. Everything in Hualien, big and small, depended on two marketing staff members, one housekeeping auntie, and a revolving group of college students doing work-exchange stays. The scheduled front-desk hours were 14:00–23:00, but in reality there were already piles of tasks from early morning, including entering booking orders, arranging rooms, confirming the status of made-up beds, handling guests’ unexpected situations, processing deliveries and invoices from various partner vendors, and even going to the bank. From the afternoon until the evening, check-ins continued nonstop and you could not leave. With no one available to take shifts, you had to remain at the front desk the entire time. At the same time, the boss kept dumping marketing work on you, including requesting quotes for package tours, producing promotional materials, and making the boss’s personal business cards (??? They even made me redo everything and revise the drafts countless times—so damn disrespectful of professional expertise), planning events and writing copy, and even expecting marketing staff to design the structure and visuals for each hostel’s image website and the company website?? During this period, I also optimized the hostel signage and handled printed materials. After all the guests had checked in for the day, I still had to enter the room-status sheet for the next day’s staff to clean the rooms and prepare meals; record accounts; close the books; count the cash drawer and calculate the day’s revenue; and report booking numbers and other trivial data to the supervisor and boss. Only then could the day be considered complete.

Conclusion: Completely absurd. Everyone, please do not get fooled. Thank you. I sincerely urge you not to give this place even one more second of consideration—absolutely not. [Taiwanese slang: “don’t even think about it.”]

None yet

They sent me an interview invitation through a job bank website. I replied that I was interested and provided my availability, awaiting their response. However, they read my reply the next day and never responded, leaving me unsure whether I should show up at the scheduled time.

I then sent another email asking when it would be convenient for the company to conduct the interview, but they read that message and did not respond either. This made me feel terrible. I had no idea whether they were genuinely interested in hiring, and they wasted the valuable time of job seekers who are urgently looking for work.

1. The director is quite nice and will analyze which positions are suitable for you at this stage.

2. Starting from entry-level positions will allow you to learn about various aspects of work in the hotel industry.

3. Meets the basic minimum standards required by the Labor Standards Act.

1. The job and company listed on the application differ from the actual job duties you are assigned.

2. Because the hospitality industry as a whole is struggling, salaries are frighteningly low and only barely comply with the Labor Standards Act.

None

No sound card