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The company is relatively small, with fewer than ten employees.
The company is primarily one of the fleets that partners with Uber.
The main responsibility is assisting drivers with the activation process.
This company places great importance on courteous treatment of customers and service attitude.
You are expected to maintain a deeply deferential service mentality at all times.
If you have ever worked at a large company,
you absolutely will not want to spend every second here as a corporate drone.
This place is only suitable for fresh graduates starting their careers.
The front desk is mainly divided into three groups of service counters: Groups A, B, and C.
Each counter has a junior supervisor.
If even one group makes a minor mistake,
you will be singled out in various ways and subjected to magnified scrutiny.
It is very clear that the company culture is extremely unfriendly toward newcomers.
There is no well-established SOP or workflow.
Meetings frequently waste time and delay leaving work.
When newcomers ask experienced customer-service staff how to handle calls and work procedures,
they are always met with impatient responses.
When something happens, there is no assistance whatsoever at the first opportunity.
They only leave you embarrassed there or gossip about you behind your back.
What is especially laughable is that this small company still plays factional politics and forms cliques.
The two junior supervisors have no leadership ability and only curry favor with the boss.
Supervisor A even dumps all the tasks they do not want to handle
on subordinates and frequently goes out to slack off and smoke.
As for Supervisor B, when asking colleagues for help or assigning tasks,
they often use a stern, commanding tone.
Anyone who did not know better would think I was serving in the military.
What I want to say is:
Speaking sternly, putting on airs, and snapping at subordinates
does not qualify you to be a supervisor, okay?
We need supervisors who can solve problems,
not someone who only knows how to put on an act.
Honestly, the way you behave makes it very difficult for people to trust you.
If you lack the ability, do not privately volunteer yourself to the boss for a promotion.
You will only become a laughingstock to your other colleagues. :)
Anyone planning to interview should pay attention to the job posting listed on the recruitment website.
Be mentally prepared for the actual work to differ from the stated job description.
Although the position is nominally administrative, it is actually a front-desk service role.
The drivers are difficult to deal with.
The colleagues are hard to get along with.
There are all kinds of customer complaints.
If you are considering working for this company, think twice.