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This page collects workplace experiences, questions and discussions submitted by users. Dates shown are submission dates, not periods of employment. Individual reports do not describe the entire company.
Read the community guidelinesA large company, I guess.
Without reading this article, I also have no responsibility.
I was hired as a Hardware Operations and Maintenance Engineer for the northern region. Seriously, don't go. You and another colleague (just the two of you) would be responsible for handling service calls from 50 gas stations (Taipei, New Taipei, Taoyuan, and Hualien and Taitung). There are just over 100 stations in Taiwan in total (fewer than 120), so yes, the northern region accounts for nearly half of them.
There are far more types of equipment to maintain than you could imagine—definitely not just what is listed in the job description. At the gas pumps, for example, there are the main unit, small POS terminals, card readers, barcode scanners, UPS units, and self-service fueling machines. Inside the stations, there are the station manager's PC, the accounting PC, the server, and a whole lot more. You also have to handle some software-related tasks, such as Outlook email accounts, fueling software, and installing servers. Oh, right—you also have to help deliver things (basically, make deliveries).
A starting salary of NT$35,000 is considered very generous by their standards. They never intended to offer much in the first place. A large company—what a joke.
Note: New employees at this company have to sign a letter of guarantee. It was not mentioned in the job summary I received, was not brought up during the interview, and still was not mentioned when I was hired. When I reported for work, I had to fill out some documents; it was one of them. The supervisor coldly said only one sentence: “Take it home and sign it.”
Oh, and there is only one person who can train you—and he is very busy. If he can teach you for one hour a day, you should consider yourself lucky. He even calls himself “Brother Shui” (deputy manager). He teaches slowly and expects you to take the initiative—well, how the hell are you supposed to do that when he has no time?
Although you work in the field, don't think you can take it easy. Forget it. Your supervisor has also worked in the field, so he knows the travel time and repair time very well.
The colleague responsible for maintenance with you is nice and friendly, and the other office colleagues are also easy to get along with (the deputy manager, two people who do field maintenance, and two people responsible for the server room). I don't know about the people outside, because you are based at headquarters and there are other departments.
Seriously, if this is the northern-region position, don't go. If you do, you will really regret it.