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This page collects workplace experiences, questions and discussions submitted by users. Dates shown are submission dates, not periods of employment. Individual reports do not describe the entire company.
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Underreporting of Labor Insurance wages; the boss's wife is extremely emotional
Leave work on time, and you don't have to clean the toilets. The toilets are outside the office and are cleaned by a cleaning lady.
During the interview, they said the lunch break was one and a half hours, but after starting work, I found that everyone only took a one-hour break. When I asked the manager who interviewed me, he just smiled and said he had remembered incorrectly. Also, it turned out that Saturday shifts were required on a rotating basis, which was not mentioned at all during the interview. There are many surprises waiting for you to discover.
There are consultation calls all day. You don't have to answer calls during lunch, but this company has been around for over 20 years and still hasn't configured the phone system to silence the ringtone during lunch. Only people who don't mind being disturbed by phone calls can enjoy their lunch break in peace.
The volume of consultation calls is overwhelming compared with the small number of customer service staff. After answering, you have to record the details of the call in the system, making an already busy workload even busier. No matter how quickly you resolve issues, because there are too few people, unanswered calls keep ringing. Customer service staff also have to use LINE to answer customers' questions after work and on holidays. Senior employees said they answer depending on their mood.
The technical manager's LINE notification sound is louder and more piercing than the telephone ringtone. Even from the other end of the office, it is clearly audible. Anyone with normal hearing will be suddenly jolted awake by it.
If you are the last person to eat lunch, you cannot throw away only your own trash; you have to take everyone's trash out together, or people will say you are being disobedient.
There is no work manual, and the workload is overwhelming. You have to memorize everything yourself. During training, senior employees may think you are just sitting around doing nothing all day and tell you to go provide support.
Several people here speak quite loudly. One supervisor also answers colleagues' questions very loudly. If a colleague asks him one question, he responds by asking three questions in return. Although he speaks in an even tone, it is obvious that he is very impatient.
There is someone who may be a supervisor or the owner. Normally, he works quietly in his own office, but when another owner comes back, he suddenly finds something to complain about and loudly reprimands long-serving employees.
New employees must make sure to confirm whether they are enrolled in labor and health insurance on their first day. Senior employees may be too busy and forget.
There is a high proportion of long-serving employees here, with some having worked for over 20 years, while there are very few new employees. Although people leave work on time, long-serving employees come to work early—not just 10 or 20 minutes early; some arrive an hour early. If you arrive at the official start time, you may think that you are late.