YOKU MOKU_富好股份有限公司台北分公司

Good bonuses, and overtime is paid.

The company provides uniforms, which people who don't like wearing their own clothes will really appreciate.

The company's building is beautiful and impressive.

Employee purchase discounts.

The salary is listed as NT$30,000–31,500 on 104, but during the probationary period it's only NT$28,400. You also have to memorize a bunch of product numbers and pass an assessment before getting an increase of around NT$1,000. They make up the difference under other labels (laundry allowance, perfect-attendance bonus). This is honestly the first time I've ever seen something as absurd as a laundry allowance XD The base salary isn't actually this amount, so don't be fooled.

The work pressure is extremely high. Customers who usually call the customer-service line to complain are highly emotional, but the company has absolutely no procedures or customer-service training. When something happens or you run into difficulties, you can only stand on the front line and get bombarded while apologizing nonstop, then ask your supervisor what to do—but they won't give you any help and will even give you a hard time about why you didn't think from the company's perspective. You're completely caught in the middle.

The general manager likes to use “testing you” as an excuse to pressure employees into doing tasks unrelated to their jobs. They're also extremely rude. The pay is for a customer-service assistant, but the workload is seriously beyond what one person can handle.

At first, they said I would occasionally do a tiny bit of simple graphic-editing work, such as making minor text changes. But in the end I had to create DM flyers, edit images until the computer completely froze (the company computers were so terrible that even opening an online Google Form would show an “insufficient memory” message = =), and make promotional materials for events. I even had to do packaging design. When I reported to my supervisor that this didn't match the original job description and reasonably refused the extra work, the general manager found out and complained to other colleagues that I was an employee who liked to complain and nitpick???

I didn't receive a single cent in extra design fees, yet I was earning NT$28,000 a month and still had to do packaging design?? Maybe go look at the going salaries outside before calling me someone who nitpicks?? I didn't say a word and still got accused of nitpicking. I really can't understand it.

It's not that I can't accept a low-paying job, nor that I can't do the work assigned by my supervisor. But if you're offering me an administrative salary, then I should be doing administrative work. Is that really so difficult? = =

After the general manager badmouthed me, I immediately decided to resign and started looking for my next job right away.

The administrative supervisor was an absolute disaster too. She spent every afternoon dozing off, even when deadlines were approaching. The highlight of every afternoon at the company was watching the administrative supervisor sleep—holding the mouse in her hand, she would nod off from two o'clock until five. Even when all the phone lines were busy, she wouldn't help answer the calls, and colleagues from other departments had to come help with her department's work. Yet during the interview, she had the nerve to say that everyone would help answer calls = =. She really had some nerve.... What an awful company..... Even if you stayed in the office to eat lunch, you still had to answer customer-service calls and help out, so there was no way to get a proper break. My colleagues and I always went out to eat every day; staying in the office to eat really meant drawing the short straw.

I worked here for three months, and all I can say is that it was a complete disaster. This was the first time I chose a company because of brand-name bias, and I ended up at a company that was a massive mess. I was an administrative customer-service assistant, but no one taught me from start to finish how to handle situations, and there was no SOP. Whenever something major happened, I had to deal with it myself, repeatedly apologize to customers, and write complaint reports = =. All I can say is that the people who stay working here are either long-term deadweight or pitiful little dogs—those are the only two types. All the colleagues who worked there with me have since resigned and left. What remains are some long-term employees who can't do their jobs and rookies who are inexperienced beyond belief. Don't work here unless you have extremely strong stress tolerance, or you don't need money, don't need time, or have very high emotional intelligence and aren't afraid of being scolded. If you're carrying a really dark scapegoat label, come on over quickly, because the general manager is also very good at smearing people—one mouthful is enough for them to condemn you to death ^_^. Or be prepared for the fact that no matter how well you do your work, and no matter what problems customers raise or how much they give you a hard time, the company will never make any improvements.

By the way, taking leave is difficult, so be mentally prepared.