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At the end of August last year, I joined Kai X Broadband—Jin X Road as a holiday punctuality staff member under Assistant Manager Huang X Fang.
During the interview, it was agreed that this would be a full-day holiday shift, from 8:30 a.m. to 10 p.m.
The main duties were divided into three parts:
1. For customers whose installations had been completed the previous day:
Call them to ask how satisfied they were with the engineer.
At this point, you may also have a question: Aren’t satisfaction surveys usually conducted through automated voice calls? Why make manual calls?
The main reason was to filter out customers with complaints before the system’s automated calls. Customers dissatisfied with the service were marked “NO CALL,” ensuring that every customer receiving an automated call would press “Very satisfied” and preventing them from pressing “Average.”
The reason for going to such lengths was that it affected Xu X Hui’s KPI.
2. For customers scheduled for installation the following day:
Call them to confirm whether the address, fees, and identification documents were all correct and ready.
This also filtered out work orders where sales staff, in order to boost their performance numbers, had directly scheduled installations even though customers had only said they would “think about it,” leaving only customers who genuinely wanted an installation.
3. Before engineers arrived at each customer’s home:
Remind them to clock in, indicating that they had arrived within 30 minutes before or after the scheduled appointment time.
In my second month on the job, I personally witnessed an engineer fall from the second floor to the first floor after stepping through a skylight during construction.
At that point, the supervisor actually forbade him from calling an ambulance and instructed another engineer to drive his own car to transport him. As a result, the injured engineer sat on the ground for at least 40 minutes. After getting into the engineer’s private car, he was also told to remove his uniform. When they arrived at the hospital, medical staff were told that he had fallen at home. This was clearly an attempt to conceal a workplace safety accident and failure to report it.
Then, on February 29 this year, the director, Xu X Hui, posted a work schedule in the group chat. I was changed from a full-day holiday shift to a morning shift, meaning my working hours were reduced without warning, with no prior discussion whatsoever.
I responded in the group chat:
If the employer can unilaterally reduce shifts without discussion, does that mean employees can also decide how many hours they want to work without the company’s consent?
Director Xu X Hui replied:
“If you can also work on weekdays, we can arrange shifts for you.”
I had applied specifically for a full-day holiday position as a part-time employee. That meant I had another job on weekdays. So how could he say that if I was available on weekdays, I should also be scheduled to work?
At that point, I discovered that the company had not enrolled me in labor insurance when I started working. In addition, there had previously been a verbal promise of a pay raise.
I therefore sent a LINE message stating that if the company continued to ignore its obligation to enroll me in labor insurance, I would report it to the Labor Bureau. I also asked whether the hourly wage would be adjusted in light of the arbitrary reduction in shifts. I said I would begin working again after these matters were resolved. Therefore, I requested one day of leave on March 3.
However, on March 3, I unexpectedly received a “termination notice” in the group chat and was immediately removed from the group under the pretext of information security.