Cheng X Travel front desk position:
1. Generally, staffing is sufficient and overtime is not required, but if there is a staff shortage, you may be called on to help with many tasks. (EX: assisting the restaurant, housekeeping, and card shifts.)
2. The number of days off each month is scheduled according to the number of national holidays. (Although national holidays may be moved to later months for compensatory leave, you will definitely be given the days off; if you resign, the schedule will also be rearranged to give you the leave you are entitled to.)
1. First of all, this brand operates under several names:
→Dunqian International Hotel Management Consulting Co., Ltd.
→CHECK inn Co., Ltd.
→CHECK inn Express
You can search for 【Dunqian】 on Tianyancha for more details; there are more work-experience posts there. I applied through a job bank for a position at CHECK inn, but after joining, I discovered that it was actually Dunqian. To prevent people from being misled (?) I chose to share my work experience here under CHECK inn.
2. Although this is a business-hotel front desk position, the head office’s SOPs are truly chaotic. There is a reservation center, but staff turnover there is extremely high. Sometimes, when a guest’s reservation call is transferred there, no one answers and the call gets disconnected, so the guest calls the hotel front desk again to complain. The way OTA platform orders are handled is very strange, especially charging cancellation fees directly to the guest’s registered credit card without using a pre-authorization. It is a miracle that this company has not yet been reported for unauthorized card charges… (I previously had formal work experience at another hotel; normally, charging cancellation fees for online-platform bookings requires a pre-authorization.)
3. As for senior management, all the capable people have already left. The remaining incompetent, long-serving employees are promoted upward. For example, at the branch where I worked, a serious tragedy occurred in my family and I needed to handle it personally, so I applied for one week of personal leave. Unfortunately, several front desk colleagues had resigned the previous month, so the branch manager went down to cover the morning and evening shifts himself. I worked the overnight shift, and the manager rejected my leave request on the grounds that working 12-hour shifts was too tiring and he did not want to cover shifts. He even pushed the problem back onto me, a frontline employee. The manager himself said that if this company prevented him from successfully graduating from his in-service degree program, he could leave at any time—after all, he was not dependent on this job. How much does a staffing shortage have to do with a frontline employee? Is this something frontline employees should be responsible for? The employee’s right to take leave was completely violated. (I can provide the accident report in triplicate and proof of hospitalization; this was absolutely not an unjustified leave request.)
4. Continuing from the above, I was subjected to verbal intimidation and emotional blackmail by the night-shift assistant manager at this branch. The main reason was that both of my parents had been rushed to the emergency room for resuscitation after a serious traffic accident. When I arrived for work that night, the assistant manager actually said directly, “They’re beyond saving; my condolences.” I was extremely angry and told him that such words were ominous and amounted to cursing them. However, he insisted that, in his view, 【my condolences】 did not mean anything in particular. When he saw that I was angry, he said without the slightest hint of sincerity, “Fine, I’m sorry. Is that enough?” I did not accept this insincere apology, but he kept pressuring me, asking why I would not forgive someone who had already apologized. He even said to my face, “There’s a knife in the office. Otherwise, I can take it out and let you stab me—just stab me to death.”
He also inexplicably imagined that another colleague and I wanted to set him up and damage his reputation. However, even the branch manager said that the issue had been announced by the reservation center to the front desks at all branches because many people did not know how to handle it in the OTA back end. The assistant manager refused to believe this. The other colleague and I were both new employees, and we said that we had not been taught to handle it that way; now that we knew after the handover briefing, we would follow the procedure. The assistant manager then flew into a rage, saying that the two of us were conspiring to ruin him. After I reported the matter to the branch manager, the manager laughed and even played the sympathy card, saying that the assistant manager had been bullied since childhood and was very pitiful, and that I should learn to be tolerant and adapt. Seriously? So if other colleagues are bullied by him at work, that is acceptable? If he stabs me with a knife at the front desk one day, am I supposed to be tolerant then too?
5. The company’s top boss has very beautiful fantasies. Senior management is gradually turning all of its hotels and business hotels into unmanned properties, but the kiosk systems are far from complete. The branch that has already begun operating as an unmanned hotel has extremely poor Google reviews (EX: Taoyuan Fuxing branch). They have even proposed merging the front desk and housekeeping into one department in the future, with the intention of drastically reducing on-site staffing. But whether they have housekeeping staff work as front desk staff or front desk staff work as housekeepers, the boss only spends money taking over old hotels without repairing or renovating them. Guests encounter many accommodation-related issues that unmanned hotels cannot handle promptly, and these decisions have already caused current employees to prepare to change jobs or resign one after another.
There are countless more internal problems. For details, you can refer to this article; the comments from current and former employees below are also very authentic.
https://www.dcard.tw/f/job/p/241137292
P.S. The funny thing is that headquarters asked the HR department to identify which former employee made the post so they could sue for defamation. Doesn’t the company have a legal department? HR has it rough. And since everything in the post is true, please go ahead and file the lawsuit so this becomes a terrible hotel brand officially certified by the courts.
Seriously, please stay away from this company. Senior managers are incapable of handling problems, no one dares to touch the entrenched long-serving employees, and new hires leave almost immediately, making the whole experience a waste of time.