Workplace reviews and discussion: 世新大學學務處諮商中心

It seems there wasn’t an option for this, so I’m adding a review of Shih Hsin University’s Personnel Office here.

1. Understanding of the position during the interview

During the interview, it was mentioned that the university was undergoing campus transformation and related developments in AI and digitalization.

It was also mentioned that the job would involve receiving and handling repair requests for campus video/audiovisual equipment through a mobile app.

However, they did not further explain the actual average number of repair requests per day or month, nor did they clearly explain how many unresolved requests had accumulated, the actual repair volume, or the workload during peak periods.

Therefore, my understanding of the job at the time was more or less that it involved “receiving equipment repair requests through a system and then handling the repairs,” but I was unable to fully assess how large the actual workload was during the interview.

I believe this is something that future applicants should clarify particularly carefully.

2. Personnel changes after the interview

Not long after the interview ended, the HR supervisor I had originally been in contact with resigned, and the university then began actively looking for candidates again.

I do not know the actual reasons for the personnel changes before and after that time, so I will not speculate about them.

3. What happened after I was accepted

After the interview, I received confirmation related to the offer through a recruitment platform’s messaging system, so at the time I believed that I would proceed to the onboarding process.

However, I later received a phone call informing me that they had “found a more suitable candidate.”

The explanation changed from the initial confirmation that I had been accepted to the later reversal of the decision. From my perspective, this part felt rather inconsistent.

I would therefore also remind other job seekers that if they receive an offer after an interview, they should confirm whether there is an official offer document, the onboarding date, and the employment conditions. Do not rely solely on verbal or messaging-app confirmations.

4. Public information I only saw later

Around September 23, because recent administrative adjustments and related issues at Shih Hsin University had begun to attract discussion, I paid closer attention to the university’s recent organizational and administrative changes.

Public reports mentioned that Shih Hsin University had adjusted its administrative system for the new semester, including the consolidation of department offices and the reassignment of personnel. The university stated that these changes were intended to return administrative work to dedicated units and establish a more professional, institutionalized division of administrative responsibilities.

https://www.youtube.com/watch?v=f2ZIzCVOtX8

5. For those considering applying for this position

If you only see the title “Campus Audiovisual Equipment Operations and Maintenance Engineer/Specialist,” you might assume that the main responsibility is simply repairing equipment after it breaks down.

However, the currently published job description actually includes equipment inspections, fault diagnosis, repairs, equipment installation and configuration, on-site technical support for events, procurement, vendor coordination, equipment inventory management, storeroom management, and the handling of some network and peripheral IT equipment.

Therefore, my personal recommendation is to make sure to clarify the “actual workload” during the interview, especially the number of repair requests and the current number of unresolved cases.

My biggest concern this time was not simply whether the job would be very busy, but that I was unable to fully understand the actual workload during the interview, and subsequently encountered personnel changes and a change in the hiring decision.

The above reflects only my own job-seeking experience and the public information I saw afterward. It does not represent the actual working conditions of all current employees, nor do I speculate about the reasons for internal personnel changes at the university.

I hope this provides a reference for those who may want to apply for this position in the future. During the interview, make sure to clarify issues such as the workload, staffing arrangements, number of repair requests, and number of unresolved cases before deciding whether the position is suitable for you.