Workplace reviews and discussion: 宏華國際股份有限公司

Paid on time

Maintenance personnel have to shoulder responsibility for approximately 20,000 users across the entire area (and the number is increasing). Psychologically, they have to directly face users’ complaints, demands, frustration, and lack of empathy. Users think that because they pay, everything must be fixed for them immediately before the technician can leave. When they are in a bad mood, they file a repair request just to make you listen to them complain about family problems, work problems, and political issues. When equipment at a user’s company has a problem, they do not handle it themselves; they file a repair request and demand that you inspect everything from start to finish, pressuring you until they are satisfied, otherwise they will complain about you. Supervisors also do not care about your feelings: if there is a customer complaint, it is your fault. You have to resolve it yourself, explain it to the user, or help the user solve the problem, while the supervisor just runs their mouth and gets away with it. Physically, you often have to climb to high places, and if you get injured, you are punished. You are always working alone; if you die, no one will know. If a user says the problem was not fixed, they complain about you, and then management dumps the responsibility on you again and tells you to solve it yourself. If you fall, it is your problem; if you cannot fix it, that is also your problem. You are expected to find a way to keep users completely satisfied without even taking a break. On top of that, you also have to do sales—you heard that right: they actually make maintenance personnel do this kind of nonsense—and there is pressure to meet targets. No sales means no bonus. If you do not want to deceive people into upgrading their bandwidth or renewing their contracts, then you can obediently collect only the base salary. This job is simply low-level survival work that torments your mental and physical health, dignity, and even your life. Only consider it if you truly have no other job options. These are the heartfelt words of someone in the profession.