Stores can do whatever they want, and the company won't intervene or manage them.
I was a full-time employee.
How good or bad this company was depended entirely on the store manager.
Once, I had a severe cold and serious throat inflammation, but I was still required to work at the cash register.
Even after I had completely lost my voice,
communicating with customers had reached the point where I had to use gestures.
I wanted to take leave to see a doctor, but I was not allowed to; the store manager blocked every request, citing insufficient staffing.
When I finished work that day, it was already after 10 p.m. I went to the hospital's emergency department, took a taxi home by myself, and spent more than 1,000 dollars in total—almost a day's wages. Looking back, why did I force myself to keep going? The company was already breaking the law by refusing to let sick employees take sick leave.
I have to say that I have now resigned and joined another well-known Japanese restaurant company. It is a genuinely Japanese company, and everything is very orderly.
On one occasion, I was stationed outside the restaurant to manage the queue and hand out explanatory menus.
I was not sick, but my voice had already become hoarse from talking so much. After the supervisor there found out, they immediately came out to check on me, asked me to go to the break room to rest properly and drink some water, and arranged for me to switch to a position that did not require speaking. I was deeply moved. The company places great importance on its image; although its internal management is very strict, it also takes excellent care of its employees. I believe this is the kind of atmosphere a sustainable business should have.
Meanwhile, the Marugame store manager from that time has now risen to a managerial position.
You can tell what kind of company Marugame is.
It is as if every bit of conscience at Ton Li Duo has been lost in a filthy ditch.