Workplace reviews and discussion: 星潮國際貿易股份有限公司

None

“Different from what was discussed during the interview”

1. Job responsibilities

The interview stated that the role would be responsible for operating an e-commerce platform, but there were also unrelated tasks, such as registering cosmetics, going out to support special sales events, and assisting with warehouse inspections. None of these were mentioned during the interview, yet employees were required to perform them.

2. Bonus system

The nature of sales work is that it is tied to performance bonuses. Not long after joining the company, the bonus system was changed at will because the company was unwilling to let employees receive too many bonuses. This was different from what had been discussed initially.

3. Leave system

Overtime can be exchanged for compensatory leave. During the interview, it was stated that employees could freely decide when to take compensatory leave, but later there were all kinds of restrictions on its use—for example, leave requested less than 24 hours in advance required the boss’s approval. If there were rules regarding leave requests, they should have been communicated in advance instead of being changed at will.

4. Employee benefits

(1) One employee benefit was the ability to purchase company products at cost. This was changed to a seniority-based system with additional thresholds: employees with less than three years of service had to pay an additional 5%, etc. This was completely different from what was discussed during the interview.

(2) The interview mentioned monetary gifts for the three major holidays. In the past, these were gift boxes, but starting in 2023 they were changed to company vouchers that could only be used to purchase employee-benefit products and defective products.

“Too much work and too little pay—it doesn’t add up”

1. Each employee has to take on multiple roles, and the work is never finished. Many tasks were later forced on employees by supervisors. Supervisors do not assess your workload; they simply order you to complete tasks unilaterally, while the salary is not commensurate with the work.

2. There is no overtime pay; overtime can only be exchanged for compensatory leave. Sometimes, when the overtime hours are too long, employees are even questioned about whether they are actually working during overtime or just slacking off.

Employees are also forced to use their compensatory leave as soon as possible. When there is no overtime, employees are questioned about whether they have too little work.

“Extremely, extremely, extremely stingy with employee benefits”

1. Working hours are inflexible. Being one minute late results in a deduction from leave or the perfect-attendance bonus.

2. One pack of toilet paper was issued per week; now, two packs are issued per month. Once they are used up, employees cannot request more.

3. Stationery, shipping labels, and return-shipping convenience bags must all be registered before use. If the form for a convenience bag is not returned, the employee must pay the shipping cost out of pocket.

4. Employees are not allowed to put too many personal items in the refrigerator, but supervisors are.

5. When employees apply to replace a broken keyboard or mouse, General Affairs says that the purchase can only be made with the boss’s approval.

6. Inventory discrepancies must be absorbed by employees, with deductions taken from employee bonuses.

“Internal company positions are highly unprofessional”

1. Whatever the boss says goes. One moment they want to do one thing, and the next moment they want to do something else.

2. The executive assistant has no professional competence.

(1) Despite being responsible for interviewing candidates as an HR representative, they contact candidates at seven or eight o’clock at night and comment on candidates after the interview.

(2) They spend the entire day watching surveillance cameras to monitor whether employees are slacking off.

3. The supervisor does not act like a supervisor.

(1) They receive general matters from the boss or other departments but do not communicate them to team members.

(2) They only ask about team members’ situations right before meetings.

(3) They spend a great deal of time in meetings, bringing snacks and drinks and discussing matters while laughing and joking, yet do not communicate any information after the meetings.

(4) They cannot coordinate issues with other departments.

(5) They do not advocate for team members’ rights.

(6) When the supervisors take leave at the same time, no one handles the work.

4. The person responsible for procurement has no relevant experience.

(1) They lack the ability to assess products in the market and only purchase what they themselves want to buy.

(2) They cannot convert exchange rates and have extremely low numerical aptitude.

(3) They do not observe increases or decreases in product costs and often purchase expensive products.

(4) Products are purchased in the wrong season, resulting in excessive inventory pressure on the warehouse.

“Poor company environment”

When there is not enough room for goods in the warehouse, they are piled in the office, obstructing employees’ walking paths. Despite this being reported, no improvements have been made.

Cockroaches run rampant around the desks and in the pantry, yet no one deals with the problem.