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The interview process sounded comprehensive, the office was bright, and the policies appeared to be well established and considerate of employees.
Staff turnover is extremely high. The probationary period is six months, and after six months you are considered highly experienced. Office politics are very pronounced, and infighting is severe, so you need to know how to protect yourself.
The Study Abroad Department works extremely long hours without overtime compensation. You also need to be careful never to offend senior consultants. Even with good performance, there are countless reasons for extending your probation. The IELTS Department is understaffed, but the colleagues and supervisors are relatively easy to get along with. However, the workload is exhausting: each person takes on multiple roles and often travels for work. The Marketing Department frequently faces unexpected situations, and employees must remain on call even while on leave. Everyone has performance targets, so there is some backstabbing.
During exhibitions, the company often requires employees to work consecutive days, and business trips can last more than seven days. This has not changed in ten years. There is only compensatory leave, with no additional compensation. In addition to being understaffed, the company shows disregard for labor laws.
A typical Australian company with Taiwanese-style management: when business is poor, salaries may be cut, and to receive profit-sharing bonuses, you need to know how to flatter the right people.