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This post was submitted by a user and reflects their personal experience or opinion. The publication date is not an employment or interview date.
1. Managers at all levels (including the general manager) proactively show concern for employees and take the time to chat with you, which makes you feel warm inside.
2. The workplace atmosphere is good, and colleagues are all easy to get along with. Often, when you raise a question, you can have a very lively discussion.
3. You gain information you would not have encountered before. After getting involved in this industry, you find yourself acquiring more and more surprising knowledge~~
4. The limits of my compassion and empathy have risen (I’m not sure whether this is really appropriate to list as a strength), but anyone who chooses this industry probably already has a fairly high level of empathy.
1. It really is busy. The people we serve are spread across Taiwan, and depending on the system, the volume of service requests may turn you into a heartless response machine.
2. Information is often not synchronized. We frequently do not learn about a regulation or official document until a user calls, which can make you roll your eyes so far back they reach your head.
3. Customers can sometimes be too willful, and unfortunately, we are often the ones who have to clean up afterward.
4. Your patience gets worn away by endless waiting. This result has even affected me to the point of becoming more detached and accepting~