Workplace reviews and discussion: 威進國際資訊股份有限公司

1. No shift work and weekends off: Customer service positions that don’t require shift work and offer Saturdays and Sundays off are uncommon. Here, working hours follow the project’s service hours, so start and finish times are very fixed. They won’t claim that there is no shift work only to schedule everyone for late shifts. This is highly commendable.

2. No need to take work home: Customer service really ends when service hours finish. There is no need to contact customers outside working hours (customers = system users; most of them finish work earlier than we do and wouldn’t want to contact us anyway). Once you leave the company, you can put your phone away and stop checking work-related matters!

3. Customer service focused on professional consultation rather than VIP service: Unlike typical customer service staff, we provide something more like professional guidance and service explanations, rather than telemarketing or VIP service. We only need to explain matters within the scope of the system, rather than unconditionally fulfilling user requests. As a result, interactions are relatively rational and the issues are clearly defined. Sometimes, we can also educate users along the way, which is quite uncommon in other customer service departments.

4. Diverse learning opportunities and versatile work responsibilities: Customer service falls under back-office support and maintenance, so it involves parts of project work, including project regulations, system operations, system training, basic system troubleshooting and testing, and so on. Therefore, if you are interested in a particular field, you can study it in depth and change career paths. As long as you are motivated, there are opportunities to learn and advance.

5. Friendly office atmosphere: Everyone is very nice, and helping one another is standard. Mutual support and covering for each other are also common. Since many projects are new, we explore them together, identify system issues together, and solve them together. No one withholds information, which is a major plus—it’s like having neighbors, and having good neighbors depends a lot on luck! (There are also many food lovers on the customer service team. In addition to the snacks provided in the company’s snack cabinet, there are weekday afternoon tea benefits and frequent group orders for delicious food. Every year, not only does our tenure increase, but so does our weight... a rather unconventional occupational hazard...) The company also provides a table tennis room for everyone to exercise in~

Additional advantage:

Working in customer service here allows you to quickly keep up with policy developments: Since many projects are related to social welfare, you become very well informed about policies—especially welfare-related news—through daily exposure. In many cases, you can get first-hand information about applying for subsidies or maintaining welfare benefits.

Like every job, this one has both advantages and disadvantages. Customer service is ultimately a back-office role and cannot directly generate revenue, so the salary is often relatively low, and contributions can be difficult to notice. Additional performance is needed to make up for this, such as assisting with internal and external training or supporting projects, which requires multitasking to accomplish. However, the more you do, the more you gain. Since the company has a flat structure, these additional contributions will not be forgotten, and you will ultimately be rewarded for them. Therefore, as for the salary, it really depends on your perspective—the amount you earn is determined by how much you contribute.