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Company operational processes:
Sales promises the customer something->Purchasing: Oh, there’s an order. Who cares when they need it, whether there’s space, or whether the supplier has problems—just place the order first->Production: Oh, f***. The people up front said they need the goods by a certain date, so hurry up and issue a stock-preparation notice, regardless of whether they’re shipping immediately or whether all the items are ready->Warehouse: Oh, f***. All the shipments and picking are piling up, and goods keep coming in with nowhere to put them->Quality Assurance: Oh, f***. A pile of goods has come in, and they’re rushing us to finish the inspection by some deadline
Sales: I just want money! I’m making money for the company!!
Purchasing: Once I’ve placed the order with a supplier, it’s no longer my problem.
Production Control: Just listen to the people before us; if there’s a problem, pass it to the department after us.
Warehouse: There’s no point talking about it anyway, so just keep doing it.
Quality Assurance: I’m leaving on time—let’s see what you do about it.
General Affairs: What the f*** does it have to do with me? I’m just useless.
Sales, all together: The company has so many great activities—this is wonderful! Thank you, boss and boss’s wife!
Purchasing Manager: I’m so busy. Our department is extremely busy—we even need other people to enter our invoice data for us.
Production Control Manager: (F*** it, pass it to another department to handle.)
Warehouse Manager: F***, our department can’t finish all its work. Everyone is so stupid and doesn’t know how to find solutions. We can’t offend any other department, so let’s vent our frustrations on our own people.
Quality Assurance Manager: I just started, so I don’t know anything. My predecessor didn’t stay long either and didn’t hand anything over to me.
Boss and Boss’s Wife: We’re one family. Our company is great; there are no problems. Make sure everyone comes and participates in every event.
Wait until the people in each department and those who put up the money grow old, then shut it down and see whether the next generation takes over and improves things.