Workplace reviews and discussion: 凱基商業銀行股份有限公司

All standard banking benefits are provided.

Customer service is secondary; sales is the primary job responsibility. Before the interview, they say that sales is only a small part of the role, but in reality, the main job is sales. If the team does not meet its performance target, employees will be required to stay and work overtime (note that this is based on team performance, not individual performance). Senior employees will take credit for new employees’ sales. Although there are supposedly rules against taking others’ sales (e.g., customers cannot be claimed within n days if they have not yet made a decision), in practice, senior employees simply ignore new employees and will still take large deals when they see them. Therefore, at work, rely on your own abilities and stay alert. The customer service department at KGI Bank has a very serious seniority system;

Additionally, customer service training at other banks lasts three months before employees go live, whereas KGI Bank’s customer service training lasts one month before employees go live. Please take note.

※If you are resistant or averse to sales, please be sure to carefully consider whether to join KGI Bank’s customer service department before making a decision.※