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1- New employees must work in the warehouse during their first month with the company. Women are exempt. Depending on the circumstances, they may be transferred to the unit corresponding to the position they originally applied for. The period may be as short as one month or may be indefinite.
2- Sales employees receive no bonuses during their first three months or during the month before leaving the company. Since they must also spend at least one month in the warehouse, they may go nearly half a year without receiving a bonus. Bonuses are distributed according to the supervisor’s mood.
3- Mid-level managers compete with subordinates for customers. They may go so far as to privately alter subordinates’ customer information, without regard for the means used.
4- The company prohibits employees from having private interactions with customers. All actions require a supervisor’s approval or the supervisor’s presence. Contact with vendors or customers must be made using the company telephone (company telephone calls are monitored and backed up).
5- The company is a family-run business. To curry favor with upper management, mid-level managers shift responsibility for work errors onto subordinate employees.