Workplace reviews and discussion: 千山淨水股份有限公司

The water tastes pretty good, and you can learn some things about drinking water.

I worked there for a month, and the company had absolutely no educational SOP. It’s also possible that the Kaohsiung store manager was a new hire and simply not very capable. It’s true that during our onboarding period, we had exams, a training schedule, and a review checklist, but it was all just for show—we’d casually tick a few boxes, add a date, upload it, and that was it. They didn’t teach us anything before sending us to customers’ homes to perform maintenance, repairs, and installations. When we called to ask questions, the manager would complain that they were getting too many calls and were very busy. I saw a steady stream of new people coming in for interviews every week, and just as many leaving. Even experienced technicians couldn’t stay: some resigned, while others simply stopped taking orders from the store manager. The company makes it sound like work starts at 12:30, but we still had to arrive early in the morning to attend the store manager’s lectures. If you didn’t come in on your day off, you’d be subjected to emotional blackmail, with comments like, “Whether you come in or not, and how you perform—I see it all.” Most absurdly, they pressured us every day to record videos of our sales scripts, but never gave us time to film them. We had to arrive early to attend classes, then start preparing materials and tools at 12:30 before heading to customers’ homes, and stay busy outside all day. When we had no time to record the videos, they would turn around and criticize everyone’s attitude. The manager constantly talked about people quitting, saying things like, “We’re not short of staff; it’s fine if you want to leave.” But what’s the reality? Chien Shan Water Purification is seriously uneven in terms of experience and ability: almost everyone is new, with only a few veterans. The entire store has a dozen or so technicians, both experienced and new, serving all of the Kaohsiung–Pingtung area as well as Liuqiu. During our first week, they had us accompany experienced technicians for one or two days, and then expected us to go out on our own and persuade customers to buy machines and sign contracts. As for the sales-script videos, they kept pressuring us to make them without giving us a deadline. After I finished speaking, I posted it in the group, and the manager then unleashed another barrage of emotional blackmail. Living every day under the shadow of a store manager who uses emotional blackmail and moral coercion is exhausting 🙄🙄🙄🙄. On top of that, whenever we visited customers, we sometimes had to clean up the mess left behind by senior technicians.