Workplace reviews and discussion: 台灣娜珂黛肌美容事業有限公司

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It is a company with virtually no systems or established procedures.

Although it is normal for smaller companies to have less-developed systems than larger companies, this company essentially has no systems at all.

The company sells Japanese good-night lingerie.

First, regarding the overall atmosphere: Japanese companies place great importance on the company atmosphere, so on the surface everything does indeed look peaceful and harmonious, but there are actually many problems⋯

The headquarters is in Tokyo, Japan. There is no manager in Taiwan; the manager is a Chinese employee based in Tokyo and is not in Taiwan.

The Mainland Chinese manager is rather self-centered and does not listen to others’ opinions. Despite the lack of manpower, the company is unwilling to hire more people and unwilling to spend more money optimizing its systems and operations. Many tasks have to be handled using forms. The work itself is not difficult⋯but the operating system has limited functionality, so many things have to be entered manually. Internally, the company is divided into part-time workers and full-time employees, and the work allocation is extremely chaotic. Full-time employees routinely work overtime until eight or nine o’clock.

There are no clear SOPs for customer service or other processes. There is one long-term CS employee in Taiwan who has been there for more than three years. This person is rather emotional, and the handling of customer returns and exchanges depends entirely on this employee’s mood.

There is some workplace bullying. For example, new employees may be asked why they did something or what they were thinking when doing it even when they did nothing wrong (they followed the instructed work procedures but were still questioned). The company’s philosophy is never to give up on employees and to require them to think independently, but in reality, all work still has to be done according to the ideas of the long-term employee mentioned above, and so on. There are many similar situations, making it feel as though your hands are constantly tied when trying to get things done.

In terms of benefits, strictly speaking, there are almost none⋯you do not have to make up work when others do (this is the only benefit I have encountered so far), and there are health checkups (but they were postponed because of the pandemic, and the decision to postpone them was also up to the long-term employee mentioned above, since there is no manager in Taiwan).

As for salary adjustments, there is no probationary period after joining the company, so there is no salary adjustment after the probationary period either. You can only follow the company’s annual salary adjustment schedule in April and October.