Workplace reviews and discussion: 台灣星堡保全股份有限公司

This is a customer service representative on the morning shift in Taichung.

I have worked here for several months.

People without prior experience in security or property management may need some time at first to learn how to interpret various situation signals and the corresponding ways to handle them.

However, after doing the job for a while, you will find that each situation actually has a fixed handling method, and sometimes even a fixed script. As long as you know them by heart, there are basically no problems. There is no sales pressure or responsibility pressure to memorize, because this job is essentially about receiving reports of situations and then deciding who should be responsible for handling them.

It is very quiet when there is nothing to do, but the pay is not high: NT$24,000 when you first join, and NT$25,000 after passing the assessment. If you have few requirements and just want a job to coast along until retirement, this is a good place to go.

Major premise: If you see this position listed on a job bank in April or May, please carefully consider whether you want to work long-term or are only looking for temporary income. If you want to work here long-term, choose another position instead; this company will undergo changes in the near future.

Main text:

(1) The Control Section Manager is an extremely nitpicky person. During the first week or two as a new employee, they may appear very kind, but after a month, they start finding fault with many things and act as if you should be fully proficient after just one month. Even if you genuinely perform adequately, the manager can still find things to criticize you about. The criticism also becomes increasingly close to personal attacks, such as: “Do you know that your voice is very shrill?” “Veteran controllers are more valuable; new controllers are worthless.” “Can you do your hair and makeup?”

After one or two months, you will realize that this manager deliberately makes things difficult for people.

Before this, quite a few morning-shift veterans had already left because of this.

(2) On the morning-shift customer service schedule, you will be paired with two other morning-shift colleagues: one younger and one older. After working there for a while, you will notice that the older colleague has ways of doing things that differ from those of the other colleagues, and that the other colleagues do not approve of her. If you do not understand something, it is recommended that you ask the other colleagues, as they will explain it more clearly.

(3) To do this job, you need to know that besides being a customer service representative, you are also a certain colleague’s scapegoat. Being blamed and framed is an everyday occurrence, and you have no way to appeal to the manager. The manager will strongly protect her and instead turn around and accuse you of being entirely at fault. If this happens, rest assured that you are not the only one who has experienced it; everyone has. It is just that because you are all morning-shift colleagues, you will absolutely experience it more often.

Conclusion: Most of your stress does not come from the work itself, but from the people.