A monthly telecommunications subsidy of 1,600, an employee trip allowance of 10,000 to use as you please, two months’ year-end bonus plus 318/718 profit sharing, and leave according to the Labor Standards Act. Overall, the benefits are considered excellent.

I was in customer service. The system was unstable and frequently crashed, so I constantly had to apologize to customers. I couldn’t take leave because it would affect the SL and my supervisor’s performance evaluation. During my first year with the company, overtime was routine—almost every day. After the 499 disruption, the company’s financial reports showed that profits continued to shrink each month, so tremendous promotional pressure was placed on frontline staff. If targets weren’t met, we had to make up the results using our personal time, of course without overtime pay. The various on-duty performance indicators weren’t difficult to meet, but the satisfaction-rating system was unfair, so I changed jobs after working there for two years.