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The environment is nice. The office seems to have been renovated and is quite attractive and spacious. It’s an open-plan space without partitions (this may be a matter of personal preference!? You might catch sight of colleagues out of the corner of your eye, so you can’t secretly pick your nose XD). The seating doesn’t feel cramped. It has everything you would expect: a refrigerator, rice cooker, microwave, and water dispenser. The restroom is clean. I saw people changing into indoor slippers, making the whole place feel very comfortable (舒適), like home.
1. During both interviews, they told me that the company does not encourage overtime: once you’ve wrapped up what you’re working on at 18:00, you can leave, and you won’t be forced to work overtime. (Looking back, that was basically a classic case of protesting too much.) But the workload turned out to be enormous, with at least two hours of overtime every day. This is no longer an issue of efficiency—it’s a shortage of staff combined with a frighteningly heavy workload. Moreover, the colleagues seem to have gotten used to working overtime. When quitting time arrives, they actually become more engrossed in their work: typing harder and making phone calls constantly, with absolutely no sign that they intend to wrap things up and go home. The whole atmosphere is extremely exploitative. Alternatively, even when there is actually nothing left to do, people still linger in the office using their computers and chatting. Some people even have their bags packed and sitting on the desk, yet still don’t leave work.
(Just take the company introduction on 104 with a grain of salt; don’t take it literally. For example: “Family is more important than making money” and “Efficiency is more important than overtime.”)
2. The company says the job is governed by a responsibility-based system, so there is no overtime pay and no compensatory leave either—it’s basically treated as doing good deeds. Overtime on holidays can be exchanged for compensatory leave, but it must be approved by a supervisor.
3. You have to pay for the company’s coffee (NT$10 per cup).