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All the expected benefits are provided. The interviewing supervisor seemed nice and emphasized that there is no overtime and that the workplace atmosphere is valued; relationships among employees are harmonious. The work in this industry is complex and requires great attention to detail, but practice makes perfect, and there are many employees who have worked there for several years or even ten years.
Lunch is at your own expense, but the company also has an electric cooker for steaming packed lunches. At first, you learn the procedures. Once you are familiar with them, clients are gradually assigned to you. Normally, one person handles more than 100 clients. If a client you take over renews their contract, you receive a bonus. The supervisor particularly emphasized that the procedures themselves are not difficult; the real challenge lies in subsequent conversations with clients. Understanding what clients say and their needs is the main issue, so a certain level of communication ability and skill is required.
It was emphasized that most employees in the verification department join without prior experience, so the starting salary is not high; after the observation period, salary adjustments depend on learning progress. Although the supervisor said there is no overtime, during the interview the female interviewer mentioned that employees may still need to work overtime if they cannot finish their work, apparently without overtime pay. The turnover rate seems somewhat high.