Workplace reviews and discussion: 國賓大飯店股份有限公司

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1. The professionalism of Ms. J, the HR representative at your company, requires significant improvement: HR can be said to be the company’s first line of defense in recruiting talent externally, as well as a job seeker’s first impression of the company. HR should use its professional expertise to find suitable talent for the company, not pry into confidential information about the companies where job seekers work. I do not know whether Ambassador requires HR to help the company pry into other companies’ confidential information, but I consider it extremely disgraceful! Furthermore, while your company requires interviewees to pay attention to their dress and appearance, should it not also require its own staff to maintain appropriate dress, appearance, and personal cleanliness, as well as show respect and professionalism when speaking with interviewees? If HR’s own label has such serious problems, then I would like to ask whether Ambassador, as a long-established hotel brand, will become one of those outdated hotels that receives no interest and is eliminated in this era when emerging hotels are springing up.

2. Concerns about personal data leakage: For merely attending an interview, interviewees are required to submit their graduation certificates, professional certificates, and proof of salary. However, the documents are not stamped or marked “For interview purposes only.” To be honest, no one knows how they are handled in the end, and there may be concerns about information leakage. Does Ambassador provide any guarantee regarding this?

3. Extremely poor location, with safety concerns: On the day of the interview, a group of people associated with organized crime happened to be causing trouble, and a group of men in black were chased through the lobby by plainclothes police officers. Yet the security personnel did not know to promptly separate the guests from the incident. Their crisis awareness was far too poor.

4. The interviewing supervisor was extremely rude: When asking questions, they would not even let me finish speaking. I do not know why you asked in the first place, and you even mocked another person’s appearance.

Can I file a complaint with the Labor Department because this involved elements of insult?

All in all, it would have been better not to go. Going there was truly a waste of time and left me extremely upset. I can only say that Ambassador’s employee training is truly “excellent”—externally, it makes people feel that this is a company worth switching to.