Workplace reviews and discussion: 雲朗觀光股份有限公司_君品酒店_雲品酒店_翰品酒店_兆品酒店_中信飯店

1. The benefits are fairly good, including employee housing discounts, gifts or bonuses for the three major festivals (though they’re probably only around $1,000 each, or depend on seniority), an employee cafeteria, and 20% off employee meals.

I spent more than two years at the Taipei property⋯⋯

1. Because it is a company owned by the Gu family, the CEO, chairperson, and their relatives and friends often come by to use the place like their own kitchen, going in and out and sitting around. The key point is that employees are expected to provide them with special service, help carry their things, and give them special attention! Once, while I was working on the premises, a supervisor reprimanded me, saying, “Which is more important—the guests or the chairperson’s affairs?” (! It was exactly like treating the guests as if they were invisible, which I absolutely could not accept!)

2. I received only a $1,000 raise during my time there⋯⋯and that was only because two people in the same department resigned, making me the most senior employee.

3. There are many collectible items belonging to the owners throughout the property. Once, a display item naturally came loose and hit the wooden floor, causing the floor’s finish to chip. The supervisor angrily scolded me, assuming it was caused by human error! She said this was an extremely serious matter for the company and that neither she nor I could afford to compensate for it after working for decades! She also wanted me to write a report explaining the cause, and then blamed me for not reporting it immediately! (It happened shortly before seven in the morning, when I was opening the doors and preparing for business.)

4. Employee turnover is extremely high. Front-desk staff only need experience at another hotel to come in and immediately become a supervisor or senior employee. Meanwhile, my position was always stuck with the most basic title. Restaurant staff are also mostly university interns, so service standards vary, and it is no surprise that complaints are common.

5. Some departments are difficult to deal with, and senior managers are not particularly considerate of employees either. They often bend over backward to accommodate unreasonable guests.

6. In six years of operation, there have been about seven general managers. Most were recruited from elsewhere and signed one-year contracts. Their management styles varied, and they also had to remain under the owners’ control, which was exhausting for employees as well!

This taught me that in companies run by traditional, prominent families in Taiwan, the owners always say that we should prioritize the guests on site and do not need to provide them with special service, yet supervisors still expect us to attend constantly to the owners. Eventually, I came to feel that this entire environment was truly disgusting!