Overtime is excessive, allowances are not paid, working hours are too long and scheduling is also problematic, reported issues are not addressed, manpower is used extremely inefficiently, senior management does not protect you when you encounter unreasonable customers, there are also problems with the bonus evaluation, promotions are difficult, the work environment during renovations is very poor, management has weak decision-making abilities, and the company cannot retain talent.
1. Severe overtime: This goes without saying. It is very easy for morning-shift overtime hours to exceed the limit. Management may even schedule 7–11 shifts, then put on a fake smile and tell you that everyone is working hard and you should just endure it, and finally pressure you with the “responsibility system” to end the day.
2. Allowances are not paid: I heard that a former employee recently reported the company to the labor bureau for not paying allowances. Apparently, last year’s allowances were repeatedly withheld, and the employee could not take it anymore and resorted to this route. I do not know whether they were ultimately paid.
3. Working hours are too long and scheduling is problematic: A night shift followed by a morning shift, a morning shift followed by an overnight shift, and even a late-evening shift followed by a morning shift may all be scheduled. Sometimes, another late-evening or morning shift is inserted into a string of morning or evening shifts. Eight hours of rest is already considered lucky. Oh, and do not forget to account for the time you may be delayed leaving work. I heard that under the new system, the interval between shifts is supposed to be 11 hours, right?
4.1 Reported issues are not addressed: An important freight elevator is missing part of its equipment. The forgotten elevator will never be repaired properly. Use the one on the far left instead—your goods may get stuck inside that one too.
4.2 I heard there are many small creatures in the warehouse. I also heard that imported goods often have many small creatures in them. I further heard that the first kind of small creature even runs over to the escalator area to say hello to everyone. But I also heard that these things have been happening for a very long time and can never be properly dealt with.
4.3 Repairing a flatbed cart is slow, removing biogas is slow, and lifting something up to a high location is slow. It is so slow that even after people upstairs repeatedly urge them to hurry, they still say they have no time. In the end, you have no choice but to climb up yourself and find a way.
5. Extremely inefficient use of manpower: Employees only need to stay on the sales floor and greet the elderly customers. They are not allowed to go anywhere else. Then, after a while, management asks why nothing else has been done and what everyone has been doing.
6. Senior management does not protect you when you encounter unreasonable customers: Whatever customers want, they must be given. The customer is always right. When something goes wrong, you can only let the customer vent their anger at you, then hold a stomach full of grievances while a manager pats you on the head. There is no dignity, no fairness, and even less justice. It is so strange that it has to be said three times. By the way, could you please take your hand away and stop patting me?
7. There are also problems with the bonus evaluation: The quarterly bonus is paid once, but the amount is pitifully low. The total received in a year is even less than what was received in a single quarter before. I do not know where all those points were deducted. Huh? Did they not loudly claim before that bonuses under the new system would be easier to obtain than under the old system?
8. Promotions are difficult: The management trainee program has not been opened for an extremely long time, and when it finally opens, a large number of people are aggressively eliminated. The new employees all leave quickly, so where are the people to develop? Then they keep bringing in employees from RT-Mart to occupy positions or directly recruiting parachuted-in outsiders. Apparently, anyone who works their way up from the front line is just considered an idiot.
9. The work environment during renovations is very poor: The construction workers do not care whether you live or die. When moving stones or steel bars, they take no safety measures and give no warning; if you walk by and get hit, that is simply your bad luck. Sparks fly everywhere during electric welding, with no protection. Dust fills the air, with no exhaust ventilation. Biogas spreads everywhere, and they turn on a useless ventilation fan as if that solves everything. Then they ask why the warehouse-related issues still have not been dealt with.
10. Management has weak decision-making abilities: Senior management’s thinking is permanently stuck in its glory days from 10 years ago. They do not care how much the environment has changed or whether customers’ preferences are different from before. When sales are poor, it is always because employees have not fully replenished the merchandise, or because they are slacking off. They simply copy everything competing stores do well, with no benefit whatsoever. To maintain a sense of volume that nobody notices, they waste an unknown amount of manpower and take two or three days to make changes that are still not finished. Do you know that other stores can generally finish changing their displays in about half a day?
11. Unable to retain talent: Add all of the above to a store manager who looks like a child on the outside but has an unusual mind. Working there is like serving in the military, the sales floor is like a battlefield, and the warehouse is like forced labor. Employees’ concerns cannot be heard or understood, and difficult situations cannot be improved. The manager has even proudly declared that this place is inherently unsuitable for hiring highly capable people at high salaries; average people who can get the job done are enough. So do not blame experienced employees for continually leaving, or strong candidates for refusing to come.