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The turnover rate is extremely high. On the one hand, there is a manager who does nothing but collect a salary and is incapable of handling either e-commerce or physical retail operations. Capable employees are driven to resign or are fired by him. On the other hand, the owner does not manage the business at all and does not care even when there is no merchandise to sell; all they want is to clear inventory (by bringing in some strange products—no wonder they cannot get rid of them). More than 10 people resigned within a year, all told. That cannot be normal, right??