This is a place where policies change every day. There can be a new scheme for everything each day. Personnel changes leave you dumbfounded; people with no ability rise smoothly through the ranks, while those who do not curry favor or put on a superficial show work themselves to death for nothing. The main manager has no experience whatsoever in the food and beverage industry. When staffing is short, they do not know how to show consideration for frontline employees; instead, they come to help when staffing is sufficient to show off their power and make it look as though operations depend entirely on them.

Everything can be blamed on the store manager: too much waste—why didn't the store manager control the quantities? Part-timers chatting—why didn't the store manager manage them? No sales performance—why didn't the store manager come up with a solution? But the unfortunate store managers have no real authority at all. They have to report everything to upper management. Are they store managers? No. They are the assistant managers' Excel spreadsheet people. There are endless spreadsheets here waiting for store managers to report back on.

There is no system for promotion. During interviews, HR tells you that you will be promoted after three months or after learning all the positions, and that there will be an assessment whether a full-time employee is promoted to a trainee manager or a part-timer to a shift leader. Don't listen to their empty promises. They will promote you only when they have a need and are desperate because no one is available. There are plenty of part-timers here who have worked for more than a year without receiving even a cent of a raise. However, part-timers at the food-court locations have a higher hourly wage. Stores that require customer service have more and more exhausting work, yet their hourly wages are not higher. Meanwhile, food-court locations that do not require customer service pay five dollars more per hour. No one understands this bizarre logic. Don't ask why, or you may find your shifts cut.

Previously, part-timers A and B asked the assistant manager on the 31st, at the end of the month, whether the schedule for the following month had been approved. (The poor store manager had submitted the completed schedule before the 20th.) Simply asking about the schedule led the assistant manager to drastically cut A's and B's shifts, and afterward they simply found an excuse to fire A.

Recently, there has been a major personnel reshuffle. Store managers, deputy managers, and trainee managers were all transferred to different stores for no reason. Everyone complained, but who can defy the assistant manager's decree? At Gyu-Kaku, the chairman is God and the assistant manager is the emperor. Don't make them unhappy. Here, a single word from them can change everything.