Workplace reviews and discussion: 多那之(台南民族門市)-門市人員(大夜班)

Worked as a store staff member for a little over a year

1. The one beverage you can receive each day is only available after first purchasing a thermos sold by the company.

2. Officially, they only say that labor and health insurance is provided, but the insurance is based on the minimum basic wage rather than the actual salary. (This does not comply with the definition of wages under Article 2 of the Labor Standards Act; overtime pay should also be included in the insured salary.)

3. National holidays are not days off. Instead, you receive payment for the unused holiday (overtime pay), but the calculation is problematic: they calculate it as monthly salary / 31 days (less than your usual daily wage). (This does not comply with Article 39 of the Labor Standards Act or the definition of average wage under Article 2. Holiday overtime pay should be calculated as monthly salary / 25 × 2.)

4. NT$3,000 is deducted from your salary as a uniform fee and is not refunded. A compensation amount is also withheld from your salary for the month you leave. (Neither of these complies with Article 26 of the Labor Standards Act.)

5. Formal employees must give one month’s notice before resigning. (This does not comply with Article 16 of the Labor Standards Act.)

6. If a cake is damaged, you will be required to buy it at the employee price (10% off the original price). (Even if it is only slightly scratched and cannot be sold, you still have to buy it.)

7. You cannot arrange all of your days off yourself: about half are assigned by supervisors, and on Saturdays and Sundays you can choose only one day yourself. (When I worked there, I received one fewer day off than required by the Labor Standards Act. Pay extra attention during the interview, and also note the overtime-pay issue in point 3.)

8. Any wages above the basic wage are paid under the name of bonuses, and various rules allow them to deduct these bonuses—for example, your wages will be deducted if you clock in more than three days without clocking in 10 minutes early. (If there are rules for recording major or minor demerits, not only will all bonuses for that month be deducted, but an additional NT$3,000 or NT$1,500 will be deducted the following month. This already violates Article 26 of the Labor Standards Act. The total deductions can reduce your pay to the basic wage; they exploit a loophole by making the additional deduction in the following month.)

9. There is a promotion system, but the exams effectively have no defined scope, and the results are not transparent. Relevant information about the questions is only sent to the store after the exam, and the results are announced only as pass or fail. You have a chance only if you are favored by a supervisor (a senior manager who manages multiple company-operated stores). If a management position is available, they may have you perform the job first without giving you the corresponding salary (you still have to pass the exam to receive it).

10. Recently, there has been a lot of discussion about the milk used by Louisa Coffee. Previously, Daan Coffee used Kuang Chuan’s business-use milk (50% fresh milk). They said it was easier to whip into milk foam. We jokingly called it flavored milk, but if customers asked, management told us to say it was fresh milk. Don’t be fooled again!! (It was changed a while ago; I don’t know whether the supplier or the product was changed, but it was still not 100% fresh milk.)