Workplace reviews and discussion: 技術支援工程師(Technical Support Engineer)_Synology

Before the interview, you will be given a list of questions to answer in English. Most of the answers can be found on the demo site. The last few are open-ended questions testing your concepts of handling customer complaints and troubleshooting network communication issues. Write down everything you can think of, list the situation completely, and organize it logically.

After passing that stage, HR will contact you to schedule an interview. There are three rounds in total. In the first round, you will be tested on terminology related to networking and storage functions (RAID, DLNA, DNS, DDNS… I’ve forgotten the rest), as well as English speaking, writing, and reading. An interviewer who is very fluent in English will talk with you (a handsome, muscular guy and a good-looking woman with short hair). I guess it should be fine as long as you can communicate in speaking, because I wasn’t very fluent but I think I managed to convey what I meant. For the reading portion, you read an article and then translate it from English into Chinese. If you pass, you move on to the second round. They will ask about your interests, your understanding of the products, your expectations for the job, and the content of your previous studies and work—mostly to confirm the details. They also introduce the working hours. It’s quite interesting, and sometimes you can work from home.

In the third round, the manager comes in to discuss the offer. As a fresh graduate, I would earn approximately NT$650,000 after completing one year. The manager said the company is still growing, and quite a few people who joined only a few years ago have already exceeded or come close to NT$1 million. Performance reviews are transparent and calculated systematically. As long as the company’s operations remain normal, the total compensation is generally around 20 months’ salary.