Colleagues look out for one another, and there is a strong sense of solidarity.
The pay and benefits are somewhat higher than elsewhere.
Shifts can be cut at any time, with no guaranteed minimum working hours.
Unreasonable customer complaints are accepted, taking “the customer is always right” to the extreme. When facing customer complaints, management makes no effort to filter them and pushes employees forward to take the blame.
Senior management likes to stab people in the back, while the boss berates employees as mercilessly as he would his own children.