(高柏資本控股)香港商高柏亞洲資產管理有限公司台灣分公司

Having me sit idly in the conference room for 40 minutes, looking at the view outside—is that supposed to be a benefit?

The worst interview experience I have ever had! The entire process made me feel extremely disrespected and seriously wasted my time.

First, I did not proactively submit my résumé to the company. Instead, Mr. Hsiao, the HR manager at Gaobai Asset Management, contacted me first and invited me to interview for the position of “Legal Executive Director/Senior Specialist, Litigation Department,” then personally called to ask about my availability for the interview. I also submitted the résumé in the company’s required format on time. (Attachment)

I arrived on time on the day of the interview. As it turned out, during the next 60 minutes, I was left waiting idly for at least 40 of them.

First, I was shown to a conference room, where I waited for 20 minutes before the HR specialist came in.

For the next 10 minutes, the specialist asked irrelevant questions or things that had already been clearly stated on my résumé. They also made sarcastic remarks implying that my expected salary was too high (NT$45,000), and asked whether I was experiencing financial difficulties. I explained that the salary calculation was based on there being no year-end bonus, and that I expected an annual salary of approximately NT$540,000—only NT$10,000–20,000 higher than my current annual salary. (In fact, NT$45,000 was within the range stated in the job description.)

When I asked about the salary range predetermined by the company, the specialist could not answer either. They only said they would have to ask the HR manager, who was busy at the moment, and that the Litigation Department manager—the supervisor of the actual hiring department—would conduct the interview first, so I should wait. I then waited another 20 minutes.

After the long 20-minute wait finally ended, the person who came in was not the Litigation Department manager but Mr. Hsiao, the HR manager. He had left me waiting for 20 minutes without even offering a perfunctory apology, and he addressed me as “student.” I already have nearly four and a half years of work experience. Did this HR manager not review my résumé before the interview? Wasn’t he the one who personally called earlier to arrange the interview? If he made the call himself, he cannot simply shift the responsibility onto his employees, can he?

Then he said he had to get some documents, making me wait another five minutes or so. When he finally sat down, he immediately asked why I had set that salary expectation, so I had to explain the calculation all over again. (What was the point of the 15 minutes with the HR specialist just now?) He then asked whether I would be willing to start as a junior-level executive. I could only do my best to maintain a gentle tone and explain that, because Gaobai Asset Management had proactively invited me to interview for a managerial position, I had based my expectations on managerial-level compensation. Yet it was obvious that Gaobai Asset Management had never intended to recruit a manager in the first place. (Internal monologue: Why on earth did they trick me into coming here and wasting my time?)

I wasted an entire hour at Gaobai Asset Management. To avoid being late for my next interview at 4:00 p.m., this farce was hurriedly brought to an end.

Most absurdly, the actual hiring manager—the Litigation Department manager—never appeared at all. The HR manager was unwilling even to find out what I was capable of, instead judging solely from the numbers on my résumé and arbitrarily humiliating the applicant with a rude attitude. The entire process made me feel extremely disrespected, and it was impossible to understand this company’s hiring standards or procedures. An unprofessional HR manager lured an applicant to the company only to waste their time, and then could not even answer how the year-end bonus for a managerial position at their own company was calculated. I genuinely wonder what exactly is going on in that person’s head.

None

The turnover rate among customer service administrative staff has recently been high. The current customer service supervisor was transferred from another department and lacks experience; they are an average person. It seems there was no year-end bonus in the year of joining. If you can’t find a job or are a recent graduate, you could still consider it.